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Solutions

Call center and contact center

Your contact center is a revenue channel, not just a support line. We build systems that shorten waiting times, help agents and keep customers coming back.

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Turn customer service into a business asset

Long hold times, missed calls and frustrated agents cost sales and damage your brand. We design contact centers for efficiency and growth.

Better customer retention

Faster, more personal service that builds loyalty.

More revenue

Service calls become sales opportunities, with the full customer view in front of the agent.

Higher productivity

Intelligent routing and tools that make every interaction shorter.

A competitive edge

Current contact center technology, set up for the way you work.

On-premise or in the cloud

We deliver both, and recommend what fits your size, security requirements and plans.

On-premise contact center

A system in your own infrastructure, under your full control, integrated with your telephony and business software.

Velox Cloud Contact Center

Agents work securely from anywhere, and you add or remove seats as your business changes, without geographical limits.

Dozens of projects delivered

Velox has designed and implemented dozens of complex call center projects, including multi-site centers connected across a nationwide office network.

Velox is a reliable partner in corporate networks and telecommunication solutions. The team is responsible, works on time and has extensive experience in delivering reliable and secure IT solutions.

Branimir RaduilovManager and co-owner, Policlinic Bulgaria

Plan your new contact center

Tell us how many agents you have and what is not working today. We will propose a solution.